MyBucks introduces WhatsApp banking utility

MALAWI: One of the country’s renowned financial institutions, MyBucks Banking Corporation has introduced WhatsApp banking utility on its banking services, as one way of enhancing its digital operations.

MyBucks Head of Retail and SME Banking, Mayamiko Kalizang’oma, said that they decided to introduce the WhatsApp banking service after noticing that WhatsApp is commonly used by their customers.

“After conducting a research, we discovered that most of our clients use WhatsApp and we thought it wise to make available the services that would normally require them to visit the banking halls accessible at their fingertips via the WhatsApp platform,” Kalizang’oma said.

He added that, with the latest utility, clients can access their mini statements, check their account balance, check their loan dues and access their fixed deposit details.

He also said that customers will be able to navigate the nearby ATMs, branch locations, view the bank’s various products as well as the latest offers.

According to him, the development is in line with MyBucks’s vision of becoming the best digital bank in the country.

“This new move is in line with our purpose for existence which is to make people’s lives better through convenient and simplified partnerships, the new facility will enable our clients to access various banking services anytime and anywhere at their convenience.

“To access the new service, our clients will have to add MyBucks WhatsApp line 0999222632 to their contact list, send a Hi to WhatsApp number added and they shall be provided with a prompt list of services available on the platform,” he said.

Kalizang’oma said that they have put in place measures to ensure the safety of their clients when using WhatsApp banking utility; however, he advised the customers not to share their passwords with anyone.

One of the MyBucks Banking Corporation customers, Patience Perera, hailed the bank for its new development.

“I feel happy that my bank has introduced WhatsApp banking and it looks it is the most convenient way to access bank services without having to go to the bank, having not to stand in a line,” Perera said.  

“We have our phones almost every day and everywhere hence the new service will make banking so easy.”

In the country, MyBucks Banking Corporation has branches in Blantyre, Lilongwe, Mzuzu, Zomba, Mangochi, Dzaleka, Kasungu and Madisi.

The bank has 85 agents and 30 ATMs across the country and it offers a various range of banking products and services that include; Bancassurance and microfinance products.